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ILRU's National Technical Assistance Center for Independent Living

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    Consumer Control

    11 Warning Signs of Gaslighting

    Recent events have raised a national conversation about “gaslighting”, and I don’t know about you, but much of what is being said resonated with me, not just as a woman, but as a woman with a disability. I found this

    Paula McElwee October 19, 2018October 19, 2018 Consumer Control, Ethics, Individual and System Advocacy No Comments Read more

    Take time to listen to each other!

    Is it just me, or does there seem to be more bickering in the world than there used to be? You can see it in almost every relationship — between countries, between races, between political parties and candidates, between other

    Paula McElwee October 12, 2018October 11, 2018 Board, Consumer Control, DSE, SILC, Staff 3 Comments Read more

    Affirmative Action — a twist on Consumer Control

    Embed from Getty Images You already know that your center is required to be consumer controlled. This means that a majority of staff AND management staff must be persons with disabilities, and that a majority of board members must be

    Paula McElwee August 24, 2018May 5, 2020 Access, Consumer Control, Employment, Equality 4 Comments Read more

    Eight questions to answer for a more effective board

    Eight questions to answer for a more effective board

    What type of board is the most effective? There isn’t a magic number for the size of board that works well for you center. Sometimes your bylaws specify a range, saying something like, “no fewer than four and no more

    Paula McElwee June 22, 2018June 29, 2018 Board, Consumer Control, SILC No Comments Read more

    Words do matter!

    It isn’t that I never slip. I do. I am of an older generation and sometimes the words of my past and my history come out of my mouth when I don’t intend for them to. Maybe that is true for

    Paula McElwee June 1, 2018June 1, 2018 Consumer Control, History and Philosophy of IL No Comments Read more

    Do life goals and dreams need to be realistic?

    A few weeks ago I got to attend a great on-location training by IL-Net called “Get to the Core of It: Integrating CIL Core Services for a Holistic Consumer Experience”.  (The captioned video will be posted soon.) All of the

    Paula McElwee May 18, 2018May 18, 2018 Consumer Control, Consumer Goals, Planning No Comments Read more

    How many ex officio members should a SILC have?

    First, do note that the SILC Assurances have requirements around appointments, including that the SILC regularly (not less than annually) provides the appointing authority recommendations for eligible appointments; and the Indicators require that the SILC have written policies and procedures

    Paula McElwee April 6, 2018June 13, 2018 Board, Consumer Control, SILC No Comments Read more

    Quality Assurance — How do we assure CIL quality?

    Question:We are working to develop a new Quality Assurance Program. Part of the Program will include following-up with recently closed consumers and providing them a Consumer Satisfaction Survey. Do you know what obligations, if any, we have as a CIL

    Paula McElwee March 9, 2018March 13, 2018 Consumer Control, Consumer Goals, Planning 2 Comments Read more

    What does it mean to have an active board?

    The board is the right size to operate effectively. Your bylaws require a minimum number of board members, and sometimes also give a maximum. Have you thought about what number works the best? I have seen minimums as low as

    Paula McElwee February 9, 2018January 29, 2018 Board, Consumer Control No Comments Read more

    “Helping people displaces their power.”

    If you like to study social dynamics from interesting sources, you may want to check out Asset Based Community Development. The Center in my home town, Fresno, CA, invited me to a community wide conference on Asset Based Community Development

    Paula McElwee December 1, 2017November 8, 2017 Board, Consumer Control, History and Philosophy of IL, Peer Mentoring No Comments Read more
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    Our funding

    This project is supported by grant numbers 90ILTA0001 and 90ISTA0001 from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

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